Como
Shopping Cart
ShopCustomize Furniture

Return & Refund Policy

We want every piece to reach you just as you expect. This policy explains when and how you can return, exchange or cancel your order, and how refunds work.

Last updated: 7 October 2026

1. Inspection on Delivery

  1. 1.1

    You may inspect the product on delivery, and if it does not match your expectations, you can return it to the delivery company.

2. Return Periods

  1. 2.1

    You can return products within:

    • 14 days for products in their original condition; and
    • 30 days for products with manufacturing defects.

3. General Return Conditions

  1. 3.1

    Products must be returned or exchanged within 14 days of receiving the order. This does not apply to furniture ordered to custom specifications (dimensions, fabrics or specific wood types).

  2. 3.2

    Products must be new, unaltered and free of any damage caused by the customer, with all accessories in their original packaging.

  3. 3.3

    The original invoice must be included with the returned product, together with any accessories, gifts and warranty cards.

  4. 3.4

    Our quality team inspects returned products within 5 business days to confirm they meet this policy.

  5. 3.5

    Refunds are processed within 10 business days by bank transfer or to your payment card.

  6. 3.6

    Shipping fees are deducted from the refund amount.

4. Non-Returnable Products

  1. 4.1

    Products cannot be returned if:

    • the damage was caused by misuse;
    • the product has been used, altered or assembled; or
    • the product was made to custom specifications (dimensions, fabrics or specific wood types).
  2. 4.2

    Exchanges for a different colour or size are not available; instead, return the product and buy it again.

5. Furniture Cancellations & Returns

  1. 5.1

    You have 7 days from the date of your furniture order to cancel it with a full refund of the amount paid, or to change it (type, colour or dimensions).

  2. 5.2

    After 7 days from the order date, the order can no longer be cancelled or changed.

  3. 5.3

    Furniture can only be returned or exchanged in the case of manufacturing defects.

6. Order Availability

  1. 6.1

    All orders depend on stock availability with our suppliers and on the ability to produce made-to-order items.

  2. 6.2

    An order may be cancelled within 48 business hours if the supplier or manufacturer does not confirm availability.

  3. 6.3

    In that case, we notify you in writing and refund the full amount paid for any cancelled product.

7. Payment Methods

  1. 7.1

    You can pay in either of these ways:

    • cash on delivery; or
    • online through our payment gateway, with a 5% discount on the order total.