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Privacy Policy

This policy explains how you may use the Como online store and how we handle your orders and the personal data you share with us. Please read it carefully before using the store.

Last updated: 7 October 2026

1. Introduction

  1. 1.1

    Como (“Como”, “we”, “us”) operates an online store (the “Platform”), together with supporting delivery and payment services, for the sale of furniture and home décor in the Arab Republic of Egypt (the “Territory”).

  2. 1.2

    This policy applies to Como’s customers and governs your use of the Platform and related services.

  3. 1.3

    By using our Platform, you accept this policy in full. If you disagree with this policy or any part of it, you must not use our Platform.

  4. 1.4

    If you use our Platform in the course of a business or other organisational project, then by doing so you:

    • confirm that you have obtained the necessary authority to agree to this policy;
    • bind both yourself and the person, company or other legal entity that operates that business or project to this policy; and
    • agree that “you” in this policy refers to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise.

2. Registration & Account

  1. 2.1

    You may not register with our Platform if you are under 18 years of age. By using our Platform or agreeing to this policy, you confirm that you are at least 18 years old.

  2. 2.2

    You may register for an account by completing the registration form on our Platform or by signing in with your Google account.

  3. 2.3

    You confirm that all the information you provide when registering is complete and accurate.

  4. 2.4

    When you register, you will be asked for an email address and a password, and you agree to:

    • keep your password confidential;
    • notify us immediately, using the details in the Contact Us section, if you become aware of any disclosure of your password; and
    • be responsible for any activity on our Platform arising from any failure to keep your password confidential, and accept that you may be held liable for any losses arising from such a failure.
  5. 2.5

    Your account is for your use only and you may not transfer it to any third party. If you authorise a third party to manage your account on your behalf, you do so at your own risk.

  6. 2.6

    We may suspend or cancel your account, or edit your account details, at any time at our sole discretion and without notice or explanation. If we cancel any products or services you have paid for but not received, and you have not breached this policy, we will refund you for them.

  7. 2.7

    You may cancel your account at any time by contacting us using the details in the Contact Us section.

3. Terms of Sale

  1. 3.1

    Many of our products are made to order. Before your order is approved, we confirm with you the production timeline and the delivery fees for your location.

  2. 3.2

    A contract for the purchase of a product comes into force between you and Como once your order is confirmed on the Platform, and you commit to buying the relevant products upon that confirmation.

4. Returns & Refunds

  1. 4.1

    Returns, exchanges, cancellations and refunds are handled in accordance with our Return & Refund Policy, as amended from time to time, and subject to the applicable laws of the Territory.

5. Payments

  1. 5.1

    You must pay the amounts due under this policy using one of the payment methods offered at checkout on the Platform, as described in our Return & Refund Policy.

6. Your Content

  1. 6.1

    In this policy, “your content” means:

    • all materials (including text, images, photos and files) that you submit to us or to our Platform for storage, processing or onward transmission — for example, the details and photos of your space that you share with a design request; and
    • all your communications on the Platform, including feedback and comments.
  2. 6.2

    Your content, and our use of it in accordance with this policy, must be accurate, complete and truthful.

  3. 6.3

    Your content must be appropriate, civil and tasteful, and in keeping with generally accepted standards of etiquette and behaviour on the internet.

  4. 6.4

    Your content must not be illegal or unlawful, infringe any person’s legal rights, or be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). In particular, it must not infringe or breach:

    • any copyright, moral right, database right, trademark right, design right, right in passing off or other intellectual property right;
    • any right of confidence, right of privacy or right under data protection legislation;
    • any contractual obligation owed to any person; or
    • any court order.
  5. 6.5

    You must not use our Platform to link to any website or web page containing material that would breach this policy if it were posted on our Platform.

  6. 6.6

    You must not submit to our Platform any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

  7. 6.7

    You must not use any review, feedback or other communication feature on the Platform to provide inaccurate, inauthentic or fake reviews.

  8. 6.8

    We reserve the right to remove any content at our discretion for any reason whatsoever.

  9. 6.9

    If you learn of any unlawful material or activity on our Platform, or any material or activity that breaches this policy, please let us know using the details in the Contact Us section.

7. Our Right to Use Your Content

  1. 7.1

    You grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content across our marketing channels and any existing or future media.

  2. 7.2

    You grant us the right to sub-license the rights granted in this section.

  3. 7.3

    You grant us the right to bring an action for infringement of the rights granted in this section.

  4. 7.4

    You waive all your moral rights in your content to the maximum extent permitted by applicable law, and you confirm that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

  5. 7.5

    Without prejudice to our other rights under this policy, if you breach our rules on content in any way, or if we reasonably suspect that you have, we may delete, unpublish or edit any or all of your content.

8. Copyright & Trademarks

  1. 8.1

    Subject to the express provisions of this policy:

    • we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on it; and
    • all the copyright and other intellectual property rights in our website and the material on it are reserved.
  2. 8.2

    Como’s logos and our other registered and unregistered trademarks belong to us. We give no permission for their use, and such use may infringe our rights.

  3. 8.3

    Any third-party registered or unregistered trademarks or service marks on our website belong to their respective owners. We do not endorse and are not affiliated with any of their holders, and we cannot grant any licence to use them.

9. Use of the Website

  1. 9.1

    You may:

    • view pages from our website in a web browser;
    • download pages from our website for caching in a web browser;
    • print pages from our website for your own personal and non-commercial use, provided that such printing is not systematic or excessive;
    • play audio and video files from our website using the media player on our website; and
    • use our services through a web browser, subject to the other provisions of this policy.
  2. 9.2

    Except as expressly permitted above or elsewhere in this policy, you must not download any material from our website or save any such material to your computer.

  3. 9.3

    You may only use our website for your own personal and business purposes in connection with purchasing products on the Platform.

  4. 9.4

    Except as expressly permitted by this policy, you must not edit or otherwise modify any material on our website.

  5. 9.5

    Unless you own or control the relevant rights in the material, you must not:

    • republish material from our website (including republication on another website);
    • sell, rent or sub-license material from our website;
    • show any material from our website in public;
    • exploit material from our website for a commercial purpose; or
    • redistribute material from our website.
  6. 9.6

    Notwithstanding the previous clause, you may share links to products on our website and redistribute our promotional materials in print and electronic form to any person.

  7. 9.7

    We may suspend or restrict access to our website, to areas of it or to its features — for example, during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

  8. 9.8

    You must not:

    • use our website in any way, or take any action, that causes or may cause damage to the website or impairment of its performance, availability, accessibility, integrity or security;
    • use our website in any way that is unethical, unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
    • hack or otherwise tamper with our website;
    • probe, scan or test the vulnerability of our website without our permission;
    • circumvent any authentication or security systems or processes on or relating to our website;
    • use our website to copy, store, host, transmit, send, use, publish or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious software;
    • impose an unreasonably large load on our website’s resources (including bandwidth, storage capacity and processing capacity);
    • decrypt or decipher any communications sent by or to our website without our permission;
    • conduct any systematic or automated data collection activities (including scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
    • access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
    • use our website except through its public interfaces;
    • violate the directives set out in our website’s robots.txt file;
    • use data collected from our website for any direct marketing activity (including email marketing, SMS marketing, telemarketing and direct mailing); or
    • do anything that interferes with the normal use of our website.

10. Data Privacy

  1. 10.1

    By using the Platform, you agree to the processing of your personal data as described in this section and in accordance with the applicable laws of the Territory.

  2. 10.2

    We collect the information you give us, including:

    • your name, email address, phone number and password when you create an account — or your name and email address from Google if you sign in with Google;
    • your delivery addresses and order details when you place an order; and
    • the details and photos of your space that you choose to share with a design request.
  3. 10.3

    We use this information to create and manage your account, to process, deliver and install your orders, to answer your enquiries and to provide our design services.

  4. 10.4

    Messages you send through our contact form open in WhatsApp and reach us through WhatsApp, so they are also subject to WhatsApp’s own privacy policy.

  5. 10.5

    We use cookies and your browser’s local storage to keep you signed in, remember your display preferences and save the contents of your cart.

  6. 10.6

    We share your personal data only as needed to fulfil your order (for example, with our delivery and installation teams), to process your payments, or where required by law.

  7. 10.7

    You may ask us at any time to access, correct or delete your personal data by contacting us using the details in the Contact Us section.

11. Limitations & Exclusions of Liability

  1. 11.1

    Nothing in this policy will:

    • limit any liabilities in any way that is not permitted under applicable law; or
    • exclude any liabilities or statutory rights that may not be excluded under applicable law.
  2. 11.2

    For services offered to you free of charge, we will not be liable to you for any loss or damage of any nature whatsoever.

  3. 11.3

    Our aggregate liability to you in respect of any contract to provide services to you under this policy shall not exceed the total amount paid and payable to us under that contract. Each separate order on the Platform constitutes a separate contract for this purpose.

  4. 11.4

    Notwithstanding the previous clause, we will not be liable to you for any loss or damage of any nature, including in respect of:

    • any losses caused by any interruption or malfunction of the website;
    • any losses arising out of any event or events beyond our reasonable control;
    • any loss or corruption of any data, database or software; or
    • any special, indirect or consequential loss or damage.

12. Indemnification

  1. 12.1

    You indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly from your use of our Platform or from any breach by you of any provision of this policy or of Como’s codes, policies or guidelines.

13. Breaches of This Policy

  1. 13.1

    If we permit the registration of an account on our Platform, it will remain open indefinitely, subject to this policy.

  2. 13.2

    If you breach this policy or any of Como’s codes, policies or guidelines in any way, or if we reasonably suspect that you have, we may:

    • temporarily suspend your access to our Platform;
    • permanently prohibit you from accessing our Platform;
    • block computers using your IP address from accessing our Platform;
    • contact any or all of your internet service providers and ask them to block your access to our Platform;
    • suspend or delete your account on our Platform; and/or
    • take legal action against you, whether for breach of contract or otherwise.
  3. 13.3

    Where we suspend, prohibit or block your access to our Platform or any part of it, you must not take any action to circumvent that suspension, prohibition or block, including creating and/or using a different account.

14. Entire Agreement

  1. 14.1

    This policy, together with Como’s codes, policies and guidelines, constitutes the entire agreement between you and us in relation to your use of our Platform and supersedes all previous agreements between you and us in relation to your use of our Platform.

15. Changes to This Policy

  1. 15.1

    We may revise this policy and Como’s codes, policies and guidelines from time to time.

  2. 15.2

    The revised policy applies from the date it is published on the Platform.

16. Severability

  1. 16.1

    If any provision of this policy is found by a court or other competent authority to be unlawful and/or unenforceable, the other provisions will remain in effect.

  2. 16.2

    If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed deleted and the rest of the provision will remain in effect.

17. Assignment

  1. 17.1

    You agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under this policy.

  2. 17.2

    You may not, without our prior written consent, assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under this policy.

18. Third-Party Rights

  1. 18.1

    A contract under this policy is for our benefit and yours, and is not intended to benefit or be enforceable by any third party.

  2. 18.2

    The exercise of the parties’ rights under a contract under this policy is not subject to the consent of any third party.

19. Governing Law

  1. 19.1

    This policy is governed by and shall be construed in accordance with the laws of the Arab Republic of Egypt.

20. Contact Us

  1. 20.1

    The Platform is operated by Como. Our office is at Abd El-Qader Abd El-Razik, San Stefano, El Raml 1, Alexandria Governorate, Egypt.

  2. 20.2

    You can reach us through our contact page, or by phone or WhatsApp on +20 115 805 0701.